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Transit Operators aim to increase their revenues and increase passenger satisfaction.
Boosting customer satisfaction levels across a transportation network can greatly improve a transit operator’s image and income.
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transSpot’s proprietary real-time passenger information system helps transit operators to reduce passenger uncertainties by providing up-to-the minute ride information.
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transSpot provides audio-visual information about stops along the route with continuously updated anticipated arrival times. Using accurate information enables transit operators to level customer expectations about their ride, and in turn improves customer service and satisfaction.
Each bus is in contact with the transit operator’s control center. This enables the transit operator to know the status of each vehicle and eliminates the need for transit operators to manually update schedules.
Vehicle information is automatically made available online and on cellphones for passengers to check before boarding a specific bus. Every transit operator receives a customized web site that is accessible by the general public. The website offers an array of services and provides real-time, accurate travel information.
Publishing information in real-time reduces passenger calls to customer service centers and reduces schedule-related complaints. As a result, transit operators can maintain smaller call centers with less staff allocated to handling grievances.
Passengers that are informed and entertained are less likely to approach vehicle drivers. Road safety is enhanced as driver distractions are cut. Drivers can stay focused on the road without reacting to passenger inquiries.
In addition to the ride information, transSpot
engages and entertains customers with real-time news, weather and
traffic reports. transSpot’s passenger information system is also fully integrated with the proprietary
Ad-Stops™ system to provide advertising entertainment that is targeted specifically to various lines, locations and times.
Perhaps most important, Ad-Stops™ is a
powerful income generator that can provide a significant revenue boost to a transit operator.
The transSpot system is fully secure. CCTV surveillance can optionally be installed by transSpot on each vehicle to protect against any vandalism, as well as greater crime and terror threats.
transSpot’s system provides full-service benefits for transit operators, passengers and advertisers.
This system helps transit operators to secure a competitive advantage in acquiring future tenders.
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